I had a problem with my one of my accounts and had requested them to cancel my credits and refund my money. Within 2 hours, I got a personal email reply from their customer service staff with my money refunded to me. I was so not expecting that! When I sent the email, I was mentally preparing me for some painful calls to the US and a lot of investment in time and effort to solve my problem.
Kudos to them!
This is the email I got:
I thought the last “were you satisfied with the assistance” survey is also really simple and nice.
Large companies have a thing or two to learn from Audible’s customer service!